Senior Client Service Manager - Non-Qualified at Empower (2024)

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Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Senior Client Services Manager is responsible for overall client satisfaction as the day-to-day resource for plan sponsors, third party administrators and advisors on a designated large and complex block of retirement plan business. The Senior Client Service Manager also researches and resolves complex, escalated issues and complaints.

This Client Service Manager will focus exclusively on a book of Non-Qualified retirement plans.

What you will do

• Serve as the primary operational contact, representing Empower for a specified block of large and mega non-qualified retirement plans

• Accountable for overall delivery of service to our plan sponsors, advisors, partners and third party administrators

• Provide support to Empower’s large and complex defined contribution clients

• Manage daily communications with internal and external parties to maintain and develop strong client relationships

• Manage and coordinate plan administration; lead client meetings and/or conference calls; proactively maintain plan history/log and address all items

• Participate in sales growth and retention initiatives as needed, including finals presentations

• Identify unique and custom plan processes and assess opportunities to improve and/or modify processes

• No supervisory responsibilities, but will provide support to less experienced Client Service Managers as needed

What you will bring

• Bachelor's degree in Business or equivalent work experience

• 5+ years of experience in the defined contribution/retirement services industry

• Non-qualified retirement plan experienced required

• Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans

What will set you apart

• Excellent written and verbal communication skills

• Able to apply critical thinking, multi-task, prioritize, and problem-solve effectively

• Knowledge of Microsoft Office Suite

• Strong facilitation and presentation skills

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursem*nt up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$76,300.00 - $107,800.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

08-16-2024