[KB8645] Error messages and error codes in ESET Endpoint Encryption (2024)

Error message	Troubleshooting
Proxy sync is misconfigured and needs attention	This error occurs when an attempt has been made to manually reconfigure the ESET Endpoint Encryption Server, and the Proxy ID used by the Endpoint Encryption Server is different from the Proxy ID being supplied to client workstations. Troubleshoot ″Proxy sync is misconfigured and needs attention″ error.
Disk enumeration failed	This error may occur while decrypting a workstation using the ESET Recovery Media Creator USB or ESET Recovery Tool. Troubleshoot ″Disk enumeration failed″ error.
No internet connection	Troubleshoot ″No internet connection″ error.
'Revoke Activation' command failed	The alert details indicates that the incorrect user is logged in to the workstation, causing the deactivate command to fail. The command will automatically retry and will process when the correctuser logs in to the workstation. Troubleshoot ″Revoke Activation command failed″ error. See the related error code 0x400B0011.
A Javascript Error has occurred	This error occurs when the browser caches earlier files. Troubleshoot ″Javascript Error has occurred″ error.
Incompatible Software: PGP	To resolve this error, the PGP encryption must be fully uninstalled. Troubleshoot ″Incompatible Software: PGP″ error.
Unable to start the system due to a problem accessing vital encryption data. Reason Code: 2. Meta Data signature is incorrect	This error occurs when the encryption metadata cannot be found on the disk due to corruption or fault. Troubleshoot ″Unable to start the system due to a problem accessing vital encryption data″ error.
(Removable Disk) is not supported	This error can be caused bye the drive's own hardware encryption, another product installed on the system blocks access to the USB drive, or an issue with the USB drive. Troubleshoot ″(Removable Disk) is not supported″ error.
Installing SQL Express (851A001A) when installing on a Domain Controller	This error is most likely triggered by installing SQL Express on a server operating system that is using the Domain Controller role. When the host is configured in this way, the Microsoft SQL installer will fail even if it is manually launched and the process manually run. The cause of this issue is that the default account used to start the SQL service is being denied the right to start when the system is configured as a Domain Controller. Troubleshoot ″Installing SQL Express (851A001A) when installing on a Domain Controller″ error.
Your account is locked	If you do not have access to another login with sufficient permissions, or if the login for the built-in default system admin is the only one and it is locked, you can unlock the login for the built-in default system admin using the Reset Tool. Unlock your ESET Endpoint Encryption Server login using another login with the System Admin role, or a custom role that allows access to the ESET Endpoint Encryption Server control panel and the control panel logins tab. Troubleshoot ″Your account is locked″ error.
This is a network folder and cannot be encrypted using ESET Endpoint Encryption	Troubleshoot ″This is a network folder and cannot be encrypted using ESET Endpoint Encryption″ error.
Key not valid for use in specified state	A password reset is more complex than a password change because Windows stores certain user data inside a Master Key. The Administrator is not logged in as the user, therefore they do not have access to the user's old password. The old password cannot be used to decrypt the old Master Key and re-encrypt it with the new password. As ESET Endpoint Encryption uses the Windows Cryptography API, resetting the password causes ESET Endpoint Encryption to lose access to the Master Key. Troubleshoot ″Key not valid for use in specified state″ error.
The text could not be decrypted because it is not a supported or valid format	Troubleshoot ″The text could not be decrypted because it is not a supported or valid format″ error.
NO_STR (Safe Start)	The Safe Start error occurs on the Lenovo Thinkpad, ThinkSation, and Yoga systems. Inconsistent booting process by the operating system using Legacy Boot (MBR), and ESET Endpoint Encryption server using UEFI can cause the Safe Start process to fail. Boot Mode is listed in the Workstation Details the ESET Endpoint Encryption. Troubleshoot Safe Start ″NO_STR″ message. See the related 0xC00B003D error.
This copy of windows is not installed on the Primary Boot drive	TheSystem PartitionandBoot Partitionare located on separate disks. Your workstation may contain more than one disk where the operating system was re-installed separately or the disk has not been cleaned before re-installation, resulting in Windows installing the two components on separate disks. Troubleshoot ″This copy of windows is not installed on the Primary Boot drive″ error.