[KB2899] My application, printer or other external device is not working with ESET firewall (15.x – 16.x) (2024)

Issue

• HP (Hewlett Packard) printers have a known conflict with IDS settings in ESET Smart Security
• A third-party application or a peripheral on your computer is not working properly when the ESET firewall is in Automatic mode
• Other products this issue may affect include:
  Ceton InfiniTV
  Apple TV
  Peachtree
  Carbonite
  Quickbooks
  iTunes
  Rosetta Stone
  Network Printers
  NAS Hard Drives
  Citrix
  TWAIN

Details

Solution

macOS users

Resolve issues with HP printers

1. Open the main program window of your ESET Windowsproduct.

2. Press the F5 key to open Advanced Setup.

3. Click Network Protection, expandBasic → Zones and click Editnext toZones.

4. Select Addresses excluded from IDS and click Edit.

5. In the Editzone window type the desired IP address or range of IP addresses inthe Remote computer address(IPv4, IPv6, range, mask)field and click OK.

6. Click OK two more times to exit the Advanced setup window and save your changes. If prompted byUser Access Control (UAC), click Yes.You should no longer experience issues with your HPprinter.

Apple TV users

If you are experiencing issues using your Apple TV with the ESET Personal firewall, first complete the steps above to create the necessary firewall rules and then see the instructions below to allow Inbound/Outbound communications on the ports used by Apple TV (TCP 123, TCP 3689, UDP 5353).

1. Open the main program window of your ESET Windows product.

2. Press the F5 key to open Advanced Setup.

3. ClickNetwork Protection → Firewall,expandAdvancedand clickEditnext toRules.

   See Also

   How to Open Port in Windows Firewall: Step-by-Step Guide

4. In theFirewall rules window clickAdd.

5. Give your new rule a name (for exampleAllowed Apple TV Ports), selectBothfrom theDirectiondrop-down menu andAllowfrom theActiondrop-down menu. Make sure the Protocol drop-down menu has TCP & UDP selected.

6. Click theLocaltab and in the Port field type in the following port numbers: 123, 3689, and 5353. Click OK.

7. Your new rule will be added to the Application/Rule list. Click OK again to exit the Firewall ruleswindow. Click OK to exit Advanced setup.If prompted byUser Access Control (UAC), clickYes.

Resolve issues with QuickBooks

A. Exclude ports used by QuickBooks

1. Open the main program window of your ESET Windowsproduct.

2. Press the F5 key to open Advanced Setup.

3. ClickNetwork Protection → Firewall,expandAdvancedand clickEditnext toRules.

4. Click Add.

5. Type a name for your rule into theNamefield. Select Bothfrom the Directiondrop-down menu,Allow from theAction drop-down menu, andTCP & UDPfrom theProtocoldrop-down menu.

6. Click theLocaltab and type the port for your version (year)of QuickBooks. In this example, we are excluding the ports for the 2016 version. When you are finished, clickOK.

7. ClickOK.

8. Click OK. Continue to Part B.

B. Exclude the following executables used by QuickBooks

1. Exclude files or folders from scanning in ESET Windows home products.

2. Type in the following file paths into the blank field (make sure to pressEnterafter each one):

C:Program FilesIntuitYOUR QUICKBOOKS YEARAutoBackupExe.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARDbmlsync.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARDBManagerExe.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARFileManagement.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARFileMovementExe.exe
C:Program FilesCommon FilesIntuitSyncIntuitSyncManager.exe
C:Program FilesCommon FilesIntuitQuickBooksQBCFMonitorService.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQBDBMgrN.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQBGDSPlugin.exe
C:Program FilesCommon FilesIntuitQuickBooksQBLaunch.exe
C:Program FilesCommon FilesIntuitQuickBooksQBServerUtilityMgr.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQBW32.exe
C:Program FilesCommon FilesIntuitQuickBooksQBUpdateQBUpdate.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQuickBooksMessaging.exe
C:Program FilesQuickBooks Online BackupOnlineBackup.exe

Resolve issues with TWAIN

If your ESET product is conflicting with your TWAIN device, you need to add the IP of the TWAIN device to the Excluded IP addresses list in your business product.